Privacy Policy
Last Updated: October 2025
Welcome to Swiss Journey (“we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our website (https://www.swiss-journey.com) (the “Website”) and the services we provide, including custom tours, airport transfers, and attractions tourism (collectively, the “Services”).
By using our Website or booking any of our Services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Website or Services.
1. Company Information
Swiss Journey
Bernhofstrasse 8134, Adliswil, ZH, Switzerland
Email: info@swiss-journey.com
Phone: +41 798 527 890
2. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly
When you:
* Make a booking or inquiry
* Contact us via email, contact form, or phone
* Subscribe to newsletters or marketing updates
We may collect:
* Full name
* Contact details (email, phone number)
* Travel preferences and booking details
* Payment information (handled securely through payment processors)
* Any other details you voluntarily provide
b. Information Collected Automatically
When you browse our Website, we automatically collect certain information such as:
* IP address
* Browser type and version
* Device information
* Pages visited, time spent, and referral sources (for analytics and website improvement)
Cookies and similar technologies may be used to enhance your experience (see **Section 8: Cookies**).
3. How We Use Your Information
We use your information to:
* Process bookings, confirmations, and payments
* Communicate with you about your reservations
* Provide customer support and respond to inquiries
* Improve our website, services, and user experience
* Send promotional offers or newsletters (only with your consent)
* Comply with legal obligations under Swiss and EU laws
4. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
**Contractual necessity:** to provide the travel services you request.
**Legitimate interests:** to enhance and secure our website and services.
**Legal obligations:** to comply with accounting or tax regulations.
**Consent:** for marketing emails or promotional communications.
5. Sharing Your Information
We do **not** sell or rent personal data.
However, we may share your data with:
* Trusted service providers (e.g., hotels, transport partners, payment processors) necessary to fulfill your booking.
* Legal or governmental authorities when required by law.
* IT and hosting providers who assist in operating our Website securely.
All partners and third parties are bound by strict confidentiality and data protection agreements.
6. Data Retention
We retain your data only as long as necessary for the purposes stated above:
* Booking and billing information: retained for up to **10 years** as required by Swiss law.
* Contact and marketing data: retained until you unsubscribe or request deletion.
When no longer needed, your data is securely deleted or anonymized.
7. Your Rights (Under Swiss and EU Law)
You have the right to:
* Access your personal data
* Request correction of inaccurate information
* Request deletion ("right to be forgotten")
* Restrict or object to data processing
* Withdraw consent for marketing at any time
* Data portability (receive your data in a structured, commonly used format)
To exercise these rights, contact us at info@swiss-journey.com
8. Cookies and Tracking
Our Website uses cookies to:
* Remember your preferences and settings
* Analyze website traffic and user behavior
* Improve our overall website performance
You can manage or disable cookies in your browser settings. However, disabling cookies may affect website functionality.
9. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.
This includes encryption, firewalls, and secure payment gateways (SSL).
10. International Data Transfers
If we transfer data outside Switzerland or the EU, we ensure it is protected through:
* Standard contractual clauses, or
* Transfers to countries with adequate data protection laws.
11. Links to Other Websites
Our Website may contain links to third-party sites. Swiss Journey is not responsible for their privacy policies or content. We encourage users to review the privacy statements of external websites they visit.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, and the "Last Updated" date will reflect the changes.
13. Contact Us
If you have any questions about these Terms, please contact us:
📍 Swiss Journey
Bernhofstrasse 8134, Adliswil, ZH, Switzerland
📧 info@swiss-journey.com
🌐 https://www.swiss-journey.com